Accept ownership of work orders routed to CALL MANAGEMENT and proactively plan, prioritize, and assign all outstanding work order tasks for Customer Engineers
Job Summary
Accept ownership of work orders routed to CALL MANAGEMENT and proactively plan, prioritize, and assign all outstanding work order tasks for Customer Engineers.
Monitor and control all outstanding work orders within specific geographical areas, including resources and parts, ensuring prompt delivery of service to meet contractual terms.
Maintain effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages required to be transmitted to CEs within the territory.
Matching Summary
Accept ownership of work orders routed to CALL MANAGEMENT and proactively plan, prioritize, and assign all outstanding work order tasks for Customer Engineers.
Skills & Requirements
Must-have
Work order management
Customer Engineer scheduling
Geographical area resource management
Contractual terms adherence
Call Management tools
Parts management coordination
Nice-to-have
Proactive planning and prioritization
Relationship building skills
Effective communication and listening
Team environment collaboration
Key Requirements
Five to ten years' experience in Coordination / Customer Service and Support
Basic PC literacy and keyboard proficiency
Understanding of geographical areas and mapping tools