Collection Representative

Mass. Eye And Ear

Somerville, MA, United States
Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
Resolve outstanding self-pay balances
Initiate contact with guarantors
Hipaa privacy guidelines
Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service

Job Summary

  • Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.
  • Collection Representatives primarily initiate contact with guarantors seeking to resolve outstanding self-pay account balances, utilizing system-based work queues within EPIC.
  • The primary goal of Patient Billing Solutions is to resolve guarantor concerns, focusing on providing excellent customer service that enhances the guarantor’s overall experience with MGB.

Matching Summary

Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • resolve outstanding self-pay balances
  • initiate contact with guarantors
  • HIPAA Privacy guidelines
  • EPIC work queues
  • customer service
  • medical billing knowledge

Nice-to-have

  • positive can-do attitude
  • cooperative team environment
  • collaboration with others
  • bilingual Spanish/English

Key Requirements

  • High School diploma or GED
  • 1-3 years relevant experience
  • Associates Degree preferred
  • Epic billing systems knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter