It Support Technician

Amentum

Batavia, NY, US
Base: $32.00 - $35.00 hourly; bonus/equity: not sp...
Fully remote
Windows operating systems patching
Active directory management
Lan administrator support
The role provides Tier 2 IT help desk support for DHS customers at regional CONUS and OCONUS facilities including detention centers

Job Summary

  • The role provides Tier 2 IT help desk support for DHS customers at regional CONUS and OCONUS facilities including detention centers.
  • Responsibilities include installing network devices, maintaining backups, and deploying video teleconferencing infrastructure.
  • The company offers comprehensive benefits including health insurance, 401(k) matching, and educational reimbursement.

Matching Summary

The role provides Tier 2 IT help desk support for DHS customers at regional CONUS and OCONUS facilities including detention centers.

Salary

Base: $32.00 - $35.00 hourly; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k), PTO

Skills & Requirements

Must-have

  • Windows operating systems patching
  • Active Directory management
  • LAN administrator support
  • ServiceNow ticket resolution
  • Video teleconferencing infrastructure
  • Physical tasks up to 50 lbs
  • Valid driver's license

Nice-to-have

  • Enterprise environment experience
  • Originality in complex assignments
  • System performance optimization
  • Technical project leadership
  • Excellent customer service skills

Key Requirements

  • Associates Degree plus 1 year experience OR High School diploma plus 5 years experience
  • Must be a U.S. Citizen
  • Pass Motor Vehicle Records check
  • Comfortable working in Law Enforcement environments
  • Willing to wear mask and provide vaccination evidence

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter