Base: $25-33ph; bonus/equity: not specified; benef...
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Customer service request coordination
Technician scheduling and dispatch
Customer communication and follow-up
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Johnson Controls is hiring a Fire Service Coordinator for their Worcester, MA location, offering a hybrid work model. The role involves coordinating customer service requests, scheduling technicians, and ensuring customer satisfaction while providing a supportive company culture with various benefits and opportunities for growth.
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Job Summary
Under general supervision, coordinates customer service requests from initiation to completion, maximizing technical resource productivity and profitability.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
Receives customer requests, determines needs, matches appropriate technicians, communicates action plans, and ensures work meets customer expectations.
Matching Summary
Match Score: 75
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Johnson Controls is hiring a Fire Service Coordinator for their Worcester, MA location, offering a hybrid work model. The role involves coordinating customer service requests, scheduling technicians, and ensuring customer satisfaction while providing a supportive company culture with various benefits and opportunities for growth.
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Salary
Base: $25-33/hour; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package
Skills & Requirements
Must-have
Customer service request coordination
Technician scheduling and dispatch
Customer communication and follow-up
Service request reconciliation
Labor scheduling alignment
Nice-to-have
Develop long-term customer relationships
Business review meeting participation
Warranty claims administration
Guide customer service assistants
Key Requirements
Associate's degree preferred, High school diploma or equivalent required
2-4 years of service industry experience
Strong organizational and attention to detail skills
Ability to handle diverse projects simultaneously
Prioritize work activities based on financial impact