Customer Operations Associate (fixed Term Contract)

Insulet

Australia
Not specified (could assume hybrid or fully remote based on industry standards)
Manage initial order placement and delivery
Resolve customer service issues empathetically
Document interactions in customer database
Insulet is seeking a highly motivated Customer Operations Associate to enhance customer experience in Australia as part of a global expansion. The role involves managing customer inquiries, order processing, and ensuring seamless communication across teams while providing exceptional customer service

Job Summary

  • The role serves as the face of Insulet Australia's customer experience to ensure a positive and seamless journey for patients.
  • Responsibilities include coordinating all aspects of customer orders, managing payment plans, and resolving inquiries regarding the Omnipod platform.
  • Success requires strong collaboration with Inside Sales, Field Sales, and Customer Care teams to maintain high standards of service.

Matching Summary

Match Score: 85

Insulet is seeking a highly motivated Customer Operations Associate to enhance customer experience in Australia as part of a global expansion. The role involves managing customer inquiries, order processing, and ensuring seamless communication across teams while providing exceptional customer service.

Skills & Requirements

Must-have

  • Manage initial order placement and delivery
  • Resolve customer service issues empathetically
  • Document interactions in customer database
  • Collaborate with sales and finance teams
  • Maintain product knowledge of insulin delivery

Nice-to-have

  • Quickly build rapport with new customers
  • Provide feedback for process improvement
  • Handle disputes calmly and efficiently
  • Work effectively in fast-paced environment
  • Demonstrate initiative and analytical thinking

Key Requirements

  • Knowledge of medical device reimbursement preferred
  • Experience supporting patients with diabetes preferred
  • Salesforce CRM System experience preferred
  • Managed care industry knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter