Job Summary

• You will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it.
• Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch.
• Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base.

Matching Summary

Skills & Requirements

Key Requirements

• 3+ years customer-facing operations or technical support
• B2B environment (SaaS, fintech, healthtech, or benefits)
• Experience collaborating with engineering teams
• Go-to person for difficult customer issues

Work Rights