Director, Martech Inbound/outbound & Crm

USAA

San Antonio, TX, USA
Base: $143,320 - $257,970; bonus/equity: not speci...
Crm systems implementation
Adobe campaign management
Salesforce marketing cloud
Owns and innovates the implementation of platforms such as CRM systems, Adobe Campaign, Salesforce Marketing Cloud, and outbound channel tools for email, SMS, and call outreach

Job Summary

  • Owns and innovates the implementation of platforms such as CRM systems, Adobe Campaign, Salesforce Marketing Cloud, and outbound channel tools for email, SMS, and call outreach.
  • Champions a data-driven, customer-centric approach to engagement by designing scalable, compliant, and personalized communication strategies across channels.
  • At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

Matching Summary

Owns and innovates the implementation of platforms such as CRM systems, Adobe Campaign, Salesforce Marketing Cloud, and outbound channel tools for email, SMS, and call outreach.

Salary

Base: $143,320 - $257,970; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Skills & Requirements

Must-have

  • CRM systems implementation
  • Adobe Campaign management
  • Salesforce Marketing Cloud
  • Outbound channel tools
  • Data-driven customer engagement
  • Omnichannel marketing strategy

Nice-to-have

  • Thought leadership
  • Mentorship of senior teams
  • Flexible work environment
  • Continuous improvement
  • Evolving with industry trends

Key Requirements

  • Bachelor's degree or 4 years of related experience
  • 8 years Digital/Technology Product Management experience
  • 3 years direct team lead experience
  • Agile, Lean Product Development experience
  • US military experience

Work Rights

Not specified

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