Assist with in-branch technology and digital banking
Respond to transactional needs
Work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with
Job Summary
Work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
We’re keen to support you with the next step in your career.
Matching Summary
Work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
Skills & Requirements
Must-have
Build personal connection with customers
Assist with in-branch technology and digital banking
Respond to transactional needs
Complete Financial Health Checks
Process personal loan and credit card applications
Adhere to bank processes and procedures
Capture customer feedback and drive improvement
Nice-to-have
Act with integrity
Place customer at the center
Passion for service excellence
Work independently and refer specialists
See the big picture for customers
Provide holistic solutions
Genuine passion for the customer
Key Requirements
Available to cover predetermined roster: Monday - Friday, 9:30am - 4:00pm
Ability to ask the right questions and find the right solutions
Ability to work in a busy, commercial and driven retail environment