Base: $129,000 - $210,000 depending on zone; bonus...
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12+ years customer-facing experience
3+ years leadership in customer success
Own renewal process and retention quota
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LaunchDarkly is seeking a Senior Manager of Strategic Customer Success to lead a team of Customer Success Managers, focusing on enhancing customer experience for major clients. The ideal candidate should possess strong leadership skills, a passion for customer growth, and a data-driven approach to success within a fast-paced environment.
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Job Summary
The Senior Manager will lead a team of Strategic CSMs serving LaunchDarkly's largest and most critical customers.
This role requires owning commercial responsibility including renewal processes, retention quotas, and driving NDR and expansion metrics.
LaunchDarkly offers competitive pay ranges based on geographic zones along with RSUs, health insurance, and mental health benefits.
Matching Summary
Match Score: 75
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LaunchDarkly is seeking a Senior Manager of Strategic Customer Success to lead a team of Customer Success Managers, focusing on enhancing customer experience for major clients. The ideal candidate should possess strong leadership skills, a passion for customer growth, and a data-driven approach to success within a fast-paced environment.
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Salary
Base: $129,000 - $210,000 depending on zone; Bonus/Equity: Restricted Stock Units (RSUs) included; Benefits: Health, vision, dental, and mental health insurance