Patient Experience Navigator, Urgent Care

Mass General Brigham Medical Group Western Massachusetts, Inc.

Northampton, MA, USA
Base: $17.71 - $24.40phly; bonus/equity: not speci...
Fully remote
2-3 years administrative experience
Proficiency in ms office software
Strong verbal communication skills
Mass General Brigham Medical Group is seeking a full-time Patient Experience Navigator for its Urgent Care team in Northampton, MA. The role involves performing administrative tasks to support clinical operations and requires strong communication and organizational skills

Job Summary

  • The role involves performing routine administrative and clerical duties to ensure smooth clinical service operations at the Urgent Care Center.
  • Staff members are expected to provide compassion and emotional support to patients who often arrive when they are not feeling their best.
  • The position offers a competitive hourly pay range of $17.71 to $24.40 along with comprehensive benefits and career advancement opportunities.

Matching Summary

Match Score: 85

Mass General Brigham Medical Group is seeking a full-time Patient Experience Navigator for its Urgent Care team in Northampton, MA. The role involves performing administrative tasks to support clinical operations and requires strong communication and organizational skills.

Salary

Base: $17.71 - $24.40/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • 2-3 years administrative experience
  • Proficiency in MS Office software
  • Strong verbal communication skills
  • Familiarity with medical terminology
  • Ability to manage time effectively

Nice-to-have

  • Experience in urgent care settings
  • Flexibility for weekend and holiday shifts
  • Willingness to float to other locations
  • Compassionate patient interaction style

Key Requirements

  • High School Diploma or Equivalent required
  • Trade/Technical/Vocational Diploma preferred
  • No degree substitution allowed
  • Must be available for rotating shifts

Work Rights

Not specified

Tailored Resume

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