Product Support Representative For Skywise Core - Emea Region

AIRBUS DS GEO SA

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Technical deployment of software solutions
Customer-facing technical support
Data mapping and integration
** AIRBUS DS GEO SA is seeking a Product Support Representative for their Skywise Core platform in the EMEA region. The role requires technical expertise in customer support and deployment of digital aviation solutions, with a focus on enhancing operational efficiency for airline customers. **

Job Summary

  • The Product Support Representative acts as the primary technical bridge between the Skywise digital ecosystem and airline customers, ensuring operational excellence and deployment success.
  • This role offers a flexible hybrid working model with 3 days per week onsite, comprehensive health and family support benefits, and opportunities for career development and training.
  • The position involves leading solution deployment, providing advanced technical support, conducting customer training, and contributing strategic feedback to improve the product roadmap.

Matching Summary

Match Score: 75

** AIRBUS DS GEO SA is seeking a Product Support Representative for their Skywise Core platform in the EMEA region. The role requires technical expertise in customer support and deployment of digital aviation solutions, with a focus on enhancing operational efficiency for airline customers. **

Skills & Requirements

Must-have

  • Technical deployment of software solutions
  • Customer-facing technical support
  • Data mapping and integration
  • Advanced L2/L3 technical support
  • Fluent English communication
  • Proactive customer engagement
  • Knowledge transfer and training

Nice-to-have

  • Familiarity with Big Data and AI
  • Understanding of airline operations
  • Collaborative cross-functional teamwork
  • Problem-solving in operational disruptions
  • Flexible hybrid working model
  • Experience with SaaS platforms

Key Requirements

  • Bachelor’s or Master’s degree in Engineering or IT
  • 4+ years in customer-facing technical support
  • Experience with SaaS and software troubleshooting
  • Fluent English communication skills
  • Knowledge of aviation operations preferred

Work Rights

Not specified

Tailored Resume

Cover Letter