Customer Service Representative, Service BC Help Desk

Maximus

Canada
On-site
High school diploma or ged equivalent
40wpm typing speed with 98% accuracy
Ms office and outlook proficiency
Maximus Canada collaborates with government partners to deliver citizen services including healthcare administration and contact centre services across the country

Job Summary

  • Maximus Canada collaborates with government partners to deliver citizen services including healthcare administration and contact centre services across the country.
  • Service BC Help Desk Agents answer enquiries from the general public regarding BCeID, BC Services Cards, PayBC, and business registries while meeting strict call handling targets.
  • The role requires maintaining the highest standards of confidentiality and compliance with FOIPPA while resolving citizen issues efficiently.

Matching Summary

Maximus Canada collaborates with government partners to deliver citizen services including healthcare administration and contact centre services across the country.

Skills & Requirements

Must-have

  • High school diploma or GED equivalent
  • 40wpm typing speed with 98% accuracy
  • MS Office and Outlook proficiency
  • Call center experience or equivalent
  • Understanding of FOIPPA privacy principles
  • Ability to handle contentious calls professionally

Nice-to-have

  • Experience with BCeID and BC Services Cards
  • Strong de-escalation skills
  • Pro-social interpersonal relations
  • Fast-paced production environment comfort
  • Knowledge of government program services

Key Requirements

  • High school diploma or GED
  • Standardized testing may be required
  • Privacy and security training
  • Canadian work authorization implied by location

Work Rights

Not specified

Tailored Resume

Cover Letter