Telecommunications Analyst Ii

Summit Healthcare Mgmt

Franklin, Tennessee, US
Onsite
Nextiva ip phone system support
Telephony endpoint deployment
Vendor relationship management
The Telecommunications Analyst II position at Summit Healthcare Management in Franklin, TN, is an onsite role focused on managing voice telecommunication services, resolving service desk incidents, and enhancing process efficiencies. The ideal candidate will have strong telecom knowledge, excellent interpersonal skills, and a commitment to customer service

Job Summary

  • The IT Telecommunications Analyst ensures reliable and efficient voice telecommunication services by managing service requests, assets, and user/device provisioning.
  • Resolves Service Desk incidents and requests related to the Nextiva IP Phone System, CTM call routing software, and telephony endpoints.
  • Summit Healthcare Mgmt offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

Matching Summary

Match Score: 85

The Telecommunications Analyst II position at Summit Healthcare Management in Franklin, TN, is an onsite role focused on managing voice telecommunication services, resolving service desk incidents, and enhancing process efficiencies. The ideal candidate will have strong telecom knowledge, excellent interpersonal skills, and a commitment to customer service.

Skills & Requirements

Must-have

  • Nextiva IP Phone System support
  • Telephony endpoint deployment
  • Vendor relationship management
  • Troubleshooting telephony issues
  • Maintain call flow library

Nice-to-have

  • Customer service satisfaction focus
  • Process improvement suggestions
  • Interpersonal and communication skills
  • Fast-paced change-oriented environment

Key Requirements

  • Bachelor’s degree preferred
  • Certifications and/or prior experience in lieu of degree
  • Strong telecom knowledge
  • Solid understanding of voice, data, networks
  • Strong relationship management skills

Work Rights

Not specified

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