Concept Designer

Manulife Financial Inc

Hong Kong, Hong Kong
**
Translate abstract blueprints into visual experiences
Improve end-to-end customer journey
Visualize digital/non-digital experiences
** Manulife Financial Inc is seeking a Concept Designer to join their Experience Design team in Hong Kong. The role focuses on improving customer and distributor experiences through human-centered design and collaboration with various stakeholders. **

Job Summary

  • The Concept Designer role is accountable for translating abstract service blueprints and journeys into tangible, visual experiences for fast and confident decision-making.
  • Convert complex journey maps and ambiguous "Digital Touchpoints" into clear, visual representations that everyone can grasp.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 75

** Manulife Financial Inc is seeking a Concept Designer to join their Experience Design team in Hong Kong. The role focuses on improving customer and distributor experiences through human-centered design and collaboration with various stakeholders. **

Skills & Requirements

Must-have

  • Translate abstract blueprints into visual experiences
  • Improve end-to-end customer journey
  • Visualize digital/non-digital experiences
  • Generate creative ideas and concepts
  • Present and communicate ideas clearly
  • Work with data and insights

Nice-to-have

  • High level of empathy
  • Results-oriented with can-do attitude
  • Comfortable with ambiguity
  • Customer-oriented design methods

Key Requirements

  • Bachelor's or Master's degree in design related discipline
  • At least 6 years of experience in strategic design projects
  • Experience with Agile is a strong advantage
  • Develop design artefacts such as personas, journey maps, service blueprints
  • Excellent command of spoken and written English

Work Rights

Not specified

Tailored Resume

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