You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
You’ll join the Disputes squad, a cross-functional squad led by a Product Owner, and you’ll report into the Product & Solutions Chapter Lead in the Crew who coaches your product craft and development.
Matching Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
Skills & Requirements
Must-have
Product Manager experience
Payments or servicing journeys
Data-driven problem framing
Stakeholder management skills
Iterative product development
Balancing customer and risk
Nice-to-have
Financial services experience
Experience in disputes
Strong customer insight
Responsible AI adoption
Continuous discovery practice
Key Requirements
Product Manager (or similar) experience
Tertiary qualification in business or related discipline (preferred)