Technical Customer Support Analyst - Hih - Evernorth

Cigna

Hyderabad, Telangana, India
3d onsite
Customer service experience
Internal customer communication
Troubleshooting technical issues
This role acts as a primary contact for internal global customers, handling inquiries, resolving complaints, communicating via phone, email, or chat

Job Summary

  • This role acts as a primary contact for internal global customers, handling inquiries, resolving complaints, communicating via phone, email, or chat.
  • Key responsibilities include maintaining accurate account records, boosting brand loyalty through positive interactions, and troubleshooting issues.
  • We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

Matching Summary

This role acts as a primary contact for internal global customers, handling inquiries, resolving complaints, communicating via phone, email, or chat.

Skills & Requirements

Must-have

  • Customer service experience
  • Internal customer communication
  • Troubleshooting technical issues
  • Microsoft tools knowledge
  • Accurate record maintenance

Nice-to-have

  • Growth mindset
  • Adapt to ambiguity
  • Rapid learning ability
  • Continuous learning desire
  • Positive customer interactions

Key Requirements

  • 1-3 years of customer service experience
  • High school diploma or equivalent
  • Strong verbal and written communication skills
  • Strong interpersonal/relationship management skills
  • Basic computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter