Chef D’équipe, Service À La Clientèle / Customer Service Team Lead

Mericalherbs

Kirkland, Quebec, Canada
Hybrid
Customer service
Order processing
Problem resolution
Mericalherbs is seeking a Customer Service Team Lead in Kirkland, Quebec, to oversee administrative activities within the customer service department, ensuring effective communication between customers and various internal teams. The ideal candidate should have at least five years of relevant experience, preferably in the pharmaceutical industry, and fluency in French is required

Job Summary

  • This position coordinates the administrative activities related to Customer Service department and acts as a resource person for this unit.
  • The Customer Service Team Lead must know and follow all legal and regulatory requirements as well as industry practices and standards.
  • In line with our Company’s Hybrid Workplace Strategy, this position will be performed through a combination of remote work and in-person (Kirkland Head Office) based on the nature of work to be done.

Matching Summary

Match Score: 85

Mericalherbs is seeking a Customer Service Team Lead in Kirkland, Quebec, to oversee administrative activities within the customer service department, ensuring effective communication between customers and various internal teams. The ideal candidate should have at least five years of relevant experience, preferably in the pharmaceutical industry, and fluency in French is required.

Skills & Requirements

Must-have

  • Customer Service
  • Order Processing
  • Problem Resolution
  • Work Under Pressure
  • Microsoft Office Suite
  • Standard Operating Procedures

Nice-to-have

  • Team Coaching
  • Cross-functional Collaboration
  • Fast-paced Environment
  • Dynamic Environment
  • Inclusive Workplace

Key Requirements

  • College Degree
  • Minimum 5 years relevant experience
  • Fluency in French required

Work Rights

Not specified

Tailored Resume

Cover Letter