Customer Service Representative Patient Billing Solutions

Mass General Brigham Incorporated

Somerville, MA, United States
Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
Respond to patient/guarantor concerns
Review and resolve guarantor account balances
Contact guarantors via phone, email, written correspondence
Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service

Job Summary

  • Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.
  • The team is growing and hiring Remote Customer Service Representatives to review and resolve guarantor account balances.
  • In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs.

Matching Summary

Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Respond to patient/guarantor concerns
  • Review and resolve guarantor account balances
  • Contact guarantors via phone, email, written correspondence
  • Utilize Epic billing systems
  • Adhere to HIPAA Privacy guidelines
  • Provide excellent customer service

Nice-to-have

  • Positive, open-minded, can-do attitude
  • Enthusiastically promote cooperative team environment
  • Listen and interact tactfully and diplomatically

Key Requirements

  • High School diploma or GED equivalent
  • 1-3 years relevant experience in customer service or collections in a health care setting
  • Effective communication, organizational and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter