Remote Markets Agent

WHIP INDUSTRIES, INC

Mexico City, Mexico
Base: $560/bi-weekly; bonus/equity: not specified;...
Remote
Remote work capability with minimal supervision
Strong verbal and written communication skills
Ability to manage multiple cases simultaneously
WHIP Industries, Inc. is seeking a Remote Markets Agent to provide comprehensive customer support throughout the vehicle pickup and maintenance processes. The role requires strong communication skills and the ability to work independently while managing various customer interactions and vendor communications

Job Summary

  • This remote position provides end-to-end support to customers throughout the vehicle pickup, usage, maintenance, and return process.
  • Agents act as the primary point of contact via phone, email, SMS, and messaging tools to coordinate vehicle setup, documentation, and vendor services.
  • The role requires managing accident claims, scheduling repairs, coordinating towing, and handling collections while maintaining organized records.

Matching Summary

Match Score: 85

WHIP Industries, Inc. is seeking a Remote Markets Agent to provide comprehensive customer support throughout the vehicle pickup and maintenance processes. The role requires strong communication skills and the ability to work independently while managing various customer interactions and vendor communications.

Salary

Base: $560/bi-weekly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Remote work capability with minimal supervision
  • Strong verbal and written communication skills
  • Ability to manage multiple cases simultaneously
  • Proficiency with CRM systems and spreadsheets
  • Reliable internet connection and VoIP phone access

Nice-to-have

  • Spanish language proficiency
  • Experience in fleet operations or logistics
  • Prior collections or negotiation experience
  • Knowledge of automotive service processes
  • Problem-solving mindset with empathy

Key Requirements

  • High school diploma or equivalent required
  • Post-secondary education in business or communications preferred
  • Prior experience in customer support or call center operations preferred

Work Rights

Not specified

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