Manager, Event Operations

Fairmont Hotel Vancouver

Vancouver, Canada
Base: $68,000; bonus/equity: not specified; benefi...
On-site
Operational leadership for events
Five-star service standards
Guest experience and concern resolution
Provide operational leadership to Event Operations, delivering flawlessly executed events aligned with Fairmont’s five-star service standards

Job Summary

  • Provide operational leadership to Event Operations, delivering flawlessly executed events aligned with Fairmont’s five-star service standards.
  • Inspire, coach, and develop Event Operations Colleagues through meaningful feedback, performance reviews, recognition, and incentive initiatives.
  • An inclusive, empowering company culture where people are at the heart of everything we do.

Matching Summary

Provide operational leadership to Event Operations, delivering flawlessly executed events aligned with Fairmont’s five-star service standards.

Salary

Base: $68,000; Bonus/Equity: Not specified; Benefits: Competitive annual compensation, salary reviews annually, complimentary meals, dry-cleaning, F&B discount, travel reimbursement, extensive benefits package, company-matched pension plan, 10 days paid vacation, 12 statutory holidays, paid birthday leave, complimentary hotel stay, colleague benefit card

Skills & Requirements

Must-have

  • Operational leadership for events
  • Five-star service standards
  • Guest experience and concern resolution
  • Team inspiration and development
  • Event execution and billing oversight
  • Collaboration with sales and service teams
  • Health, safety, and sanitation standards

Nice-to-have

  • Luxury hotel environment
  • Heritage building experience
  • Inclusive and high-performance culture
  • Corporate Social Responsibility activities

Key Requirements

  • Minimum 3 years of progressive banquet or event operations leadership experience
  • Luxury, unionized, or large-scale hospitality environment experience
  • Successfully manage large-scale events up to 1,500 guests
  • Serving It Right certification required
  • Legally eligible to work in Canada

Work Rights

Legally eligible to work in Canada

Tailored Resume

Cover Letter