You are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale
Job Summary
You are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
You are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
Skills & Requirements
Must-have
end-to-end Disputes journey
customer fairness, risk, operational efficiency
continuous discovery and delivery
problem-first prioritisation
evidence-led iteration
cross-functional squad leadership
Nice-to-have
improving customer experience
responsible AI
building strong networks
demonstrating high-impact delivery
Key Requirements
Advanced experience in product discovery, experimentation and Lean/Agile
Advanced strategic mindset
Advanced stakeholder management and influencing skills
Strong analytical mindset
Technical fluency
Risk mindset
Experience in cards, payment, disputes, or transaction investigations