Assistant Production Manager – Telephone Survey And Support Operations (tsso) - Onsite Chicago Loop

NORC at the University of Chicago

Chicago, IL, US
Base: $58,656pyear; bonus/equity: not specified; b...
On-site
Telephone data collection experience
Supervisory responsibility track record
Cati and cade software proficiency
This role involves overseeing the activities of supervisors and indirectly managing interviewers within NORC's Telephone Survey and Support Operations group

Job Summary

  • This role involves overseeing the activities of supervisors and indirectly managing interviewers within NORC's Telephone Survey and Support Operations group.
  • Candidates will be responsible for developing training materials, managing sample components, and maintaining high quality standards and service levels.
  • The position offers a comprehensive benefits package including subsidized health insurance, retirement programs, and generous paid time off.

Matching Summary

This role involves overseeing the activities of supervisors and indirectly managing interviewers within NORC's Telephone Survey and Support Operations group.

Salary

Base: $58,656/year; Bonus/Equity: Not specified; Benefits: Comprehensive program including health, dental, vision, 403(b), and PTO

Skills & Requirements

Must-have

  • Telephone data collection experience
  • Supervisory responsibility track record
  • CATI and CADE software proficiency
  • Onsite daily presence requirement
  • Staff training and mentoring skills

Nice-to-have

  • Bachelor's degree preferred
  • Collaborative remote site communication
  • Positive work environment fostering
  • Problem identification and troubleshooting
  • Budget monitoring for leadership tasks

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • At least 1 year telephone data collection experience
  • Demonstrated positions of increasing supervisory responsibility
  • Eligible to work in the U.S. without visa sponsorship

Work Rights

Must be eligible to work in the U.S.

Tailored Resume

Cover Letter