Patient Advocate

Carilion Clinic

Roanoke, Virginia, United States
Not specified; comprehensive medical, dental, & vi...
Onsite
Complaint and grievance investigation
De-escalation techniques application
Medical records access and release
This position provides frontline risk management by investigating and resolving complaints from patients, family members, and visitors

Job Summary

  • This position provides frontline risk management by investigating and resolving complaints from patients, family members, and visitors.
  • The Patient Advocate acts as a liaison to facilitate communication between staff and patients while utilizing advanced problem-solving skills.
  • Carilion Clinic offers comprehensive medical, dental, vision benefits, an employer-funded pension plan, and onsite fitness studios.

Matching Summary

This position provides frontline risk management by investigating and resolving complaints from patients, family members, and visitors.

Salary

Not specified; Comprehensive Medical, Dental, & Vision Benefits; Employer Funded Pension Plan vested after five years

Skills & Requirements

Must-have

  • Complaint and grievance investigation
  • De-escalation techniques application
  • Medical records access and release
  • Risk management in healthcare setting
  • Effective communication with families

Nice-to-have

  • Service excellence culture promotion
  • Teamwork and respectful communication
  • Proactive education for staff and patients
  • Anticipation of customer needs
  • Professional environment maintenance

Key Requirements

  • High school diploma or GED required
  • Bachelor's degree preferred
  • Five years Service Recovery or Dispute Resolution experience
  • 3,000 hours healthcare risk management experience in last three years
  • Maintains Notary Public designation
  • CPHRM Certification within one year

Work Rights

Not specified

Tailored Resume

Cover Letter