Senior Director, Customer Solutions & Technical Service

Diversey

Base: $188,130.00 - $275,924.00; bonus/equity: dis...
Fully remote
Service excellence and customer value
Commercial collaboration and customer value creation
Service excellence and operational execution
The Senior Director shapes the operating model, capabilities, and processes required to accelerate the existing growth and success that the team has achieved

Job Summary

  • The Senior Director shapes the operating model, capabilities, and processes required to accelerate the existing growth and success that the team has achieved.
  • This role oversees regional operations leaders and a national service workforce and will partner heavily with Sales, Sector Leadership, Commercial Excellence, Marketing, and Supply Chain.
  • Comprehensive benefits package, including medical, dental and vision coverage available from day one

Matching Summary

The Senior Director shapes the operating model, capabilities, and processes required to accelerate the existing growth and success that the team has achieved.

Salary

Base: $188,130.00 - $275,924.00; Bonus/Equity: discretionary bonuses; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Service Excellence and Customer Value
  • Commercial Collaboration and Customer Value Creation
  • Service Excellence and Operational Execution
  • Financial Management and Performance Accountability
  • Directing large teams (100+ employees)
  • Collaborating closely with sales, service and commercial teams

Nice-to-have

  • Strong business and financial acumen
  • Proven change leadership
  • Experience in B2B chemicals
  • Familiarity with Salesforce tools
  • Lean/Six Sigma or continuous improvement experience

Key Requirements

  • Bachelor’s degree in Business, Operations, Engineering, or related field
  • 10+ years directing large teams
  • 10+ years experience collaborating with sales, service and commercial teams
  • Demonstrated success improving commercial performance and operational efficiency
  • Ability to travel up to 50%

Work Rights

Not specified

Tailored Resume

Cover Letter