Senior Customer Service Officer

MODU K PTE. LTD.

Singapore, Singapore
Prior customer service experience
Professional communication skills
Team mentoring and coaching ability
The role involves managing, mentoring, and coaching team members to achieve optimal customer experience

Job Summary

  • The role involves managing, mentoring, and coaching team members to achieve optimal customer experience.
  • Candidates will work closely with senior management to design procedures for the best user experience.
  • Responsibilities include resolving customer complaints professionally and implementing customer retention practices.

Matching Summary

Match Score: 85

The role involves managing, mentoring, and coaching team members to achieve optimal customer experience.

Skills & Requirements

Must-have

  • Prior customer service experience
  • Professional communication skills
  • Team mentoring and coaching ability
  • Calm demeanor in high-pressure situations
  • Digital literacy proficiency

Nice-to-have

  • Experience in the beauty line industry
  • Passion for serving customers
  • Ability to create cozy environment

Key Requirements

  • Prior experience in customer service field
  • Professional looking and well-groomed appearance
  • Degree of digital literacy

Work Rights

Not specified

Tailored Resume

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