Senior Experience Researcher

Commonwealth Bank

Sydney, Australia
Lead complex research and experimentation
Shape product, service and experience decisions
Cross-functional collaboration
You will lead complex research and experimentation initiatives that shape product, service and experience decisions

Job Summary

  • You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
  • You will partner closely with product and design leaders to define what we should build, why it matters, and how we know it’s working.
  • Helping drive CommBank's experimentation maturity and continuous discovery capability.

Matching Summary

You will lead complex research and experimentation initiatives that shape product, service and experience decisions.

Skills & Requirements

Must-have

  • Lead complex research and experimentation
  • Shape product, service and experience decisions
  • Cross-functional collaboration
  • Drive digital innovation
  • Embed research into discovery and delivery cycles

Nice-to-have

  • Human-centred experiences
  • Evidence-led approaches
  • Continuous discovery capability

Key Requirements

  • Proven experience designing and running digital experiments
  • Strong qualitative UX research skills
  • Demonstrated capability to embed experimentation practices
  • Comfortable influencing stakeholders
  • Solid understanding of risk, privacy, ethics, and governance

Work Rights

Not specified

Tailored Resume

Cover Letter