The Front Desk Manager oversees front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring excellent guest service
Job Summary
The Front Desk Manager oversees front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring excellent guest service.
Responsibilities include assisting in daily operations planning, forecasting sales and revenue, managing budgets, and supervising front desk staff.
Maintain a safe facility environment, handle cash accurately, and represent the company professionally at all times.
Matching Summary
The Front Desk Manager oversees front desk operations, including guest check-in/out, reservations, and switchboard monitoring, ensuring excellent guest service.
Skills & Requirements
Must-have
Guest check-in and check-out
Reservation management
Switchboard monitoring
Cash handling and balancing
Facility safety and maintenance
Customer complaint resolution
Nice-to-have
Professional company representation
Enhancing company image
Positive guest interaction
Problem-solving abilities
Key Requirements
High School Diploma required
Bachelor's Degree or customer service experience preferred
Clerical skills including typing and filing
Computer proficiency with MS Outlook, Word, Excel
Ability to arrange and coordinate reservation schedules