customer services officer

ACECE LEASING

Yishun, Singapore
Not specified
Effective communication skills
Empathy for customer perspective
Issue resolution capabilities
ACECE LEASING is seeking a Customer Services Officer to enhance customer satisfaction and loyalty through effective communication across various channels. The role emphasizes the importance of empathy, patience, and problem-solving in delivering high-quality customer service

Job Summary

  • The role involves providing direct interaction with customers to enhance value and ensure satisfaction through empathetic service.
  • Support is delivered across in-person, telephone, email, live chat, and social media channels.
  • Good service leads to increased customer retention, positive word-of-mouth, and reduced customer churn.

Matching Summary

Match Score: 75

ACECE LEASING is seeking a Customer Services Officer to enhance customer satisfaction and loyalty through effective communication across various channels. The role emphasizes the importance of empathy, patience, and problem-solving in delivering high-quality customer service.

Skills & Requirements

Must-have

  • Effective communication skills
  • Empathy for customer perspective
  • Issue resolution capabilities

Nice-to-have

  • Patience in high-pressure situations
  • Brand loyalty building experience
  • Digital channel proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter