Workforce Management Analyst

Armstrong Development Properties

Guardian Protection Services, Pennsylvania, US
Workforce management software experience
Real-time operational decisions
Maximize call center performance
Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day

Job Summary

  • Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day.
  • In this role, you will make real-time operational decisions that support our service goals and keep our teams running at their best.
  • Competitive hourly wage with discounted services and PerkSpot benefits Day one benefits: Medical, dental, vision, 401K and more

Matching Summary

Our Workforce Operations team plays a vital role in ensuring our call center runs smoothly and efficiently every day.

Skills & Requirements

Must-have

  • Workforce management software experience
  • Real-time operational decisions
  • Maximize call center performance
  • Manage SMS and Conversational AI workflow
  • Call center metric reporting

Nice-to-have

  • Partner closely with call center leaders
  • Communicate clearly and confidently
  • Positive, memorable experience
  • Eagerness to explore new skills

Key Requirements

  • Experience with workforce management software
  • Knowledge of Verint and Avaya highly desired
  • Background managing SMS and Conversational AI workflow
  • Retrieve information within company applications

Work Rights

Not specified

Tailored Resume

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