KONE is looking for an Area Service Manager to lead a team of maintenance professionals and manage field service operations in Central Birmingham
Job Summary
KONE is looking for an Area Service Manager to lead a team of maintenance professionals and manage field service operations in Central Birmingham.
The role requires strong communication, management, and financial management experience, with accountability for customer satisfaction, equipment safety, and complaint resolution.
KONE offers competitive benefits including an annual bonus, company car, fuel card, generous holiday allowance, and various insurance and wellness programs.
Matching Summary
KONE is looking for an Area Service Manager to lead a team of maintenance professionals and manage field service operations in Central Birmingham.
Salary
Base: Competitive salary; Bonus/Equity: Annual bonus up to 20% (10% target level); Benefits: Company car and fuel card, 25 days holiday and 8 Bank holidays, 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Life Assurance, Private Medical Insurance, GymFlex Membership, Dental Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access
Skills & Requirements
Must-have
Customer satisfaction through quality service
Equipment safety and performance accountability
Resolving customer service quality complaints
Reducing call outs in the area
Managing commercial clients professionally
Nice-to-have
Innovative and collaborative working culture
Employee engagement and idea sharing
Ethical business practices and respect
Sustainability as a daily practice
Key Requirements
Managerial experience in engineering/service business
Financial management experience (P&L)
Excellent communication skills
Good IT skills including PowerPoint
Excellent time management and problem solving skills