Service Design Lead (remote)

Jobgether

Massachusetts, US
Fully remote
Principal service designer role
Customer journey enhancement expertise
Cross-functional collaboration leadership
Jobgether is seeking a remote Service Design Lead to enhance the customer journey in home financing. The role involves defining strategic service directions and fostering cross-functional collaboration to align customer needs with business objectives

Job Summary

  • This role is vital to enhancing the customer journey within the financing realm, shaping experiences that impact millions.
  • You will have the opportunity to define strategic service directions and facilitate cross-functional collaboration to ensure seamless integration of customer needs with business objectives.
  • Your leadership will drive service innovation while creating actionable frameworks for senior leaders to make a significant difference in how people navigate home financing.

Matching Summary

Match Score: 85

Jobgether is seeking a remote Service Design Lead to enhance the customer journey in home financing. The role involves defining strategic service directions and fostering cross-functional collaboration to align customer needs with business objectives.

Skills & Requirements

Must-have

  • Principal Service Designer role
  • Customer journey enhancement expertise
  • Cross-functional collaboration leadership

Nice-to-have

  • Service innovation drive
  • Actionable framework creation
  • Senior leader facilitation skills

Key Requirements

  • Principal level experience required
  • Remote work capability
  • Leadership in service design

Work Rights

Not specified

Tailored Resume

Cover Letter