Not specified; actual compensation based on skill ...
On-site
4+ years customer-facing experience
International payroll and eor knowledge
Complex technical issue resolution
The role involves serving as a primary point of contact for high-level international customer support inquiries regarding payroll, benefits, and EOR cases
Job Summary
The role involves serving as a primary point of contact for high-level international customer support inquiries regarding payroll, benefits, and EOR cases.
Candidates will partner with Product, Legal, and International teams to navigate compliance nuances and advocate for customer needs in roadmap decisions.
Justworks offers a welcoming environment with great benefits, wellness programs, company retreats, and the opportunity to work with startup leaders.
Matching Summary
The role involves serving as a primary point of contact for high-level international customer support inquiries regarding payroll, benefits, and EOR cases.
Salary
Not specified; Actual compensation based on skill set, experience, and location; Salary ranges vary by cost of labor
Skills & Requirements
Must-have
4+ years customer-facing experience
International payroll and EOR knowledge
Complex technical issue resolution
Cross-functional collaboration skills
Strong communication abilities
Nice-to-have
SQL and Jira proficiency
Zendesk and Confluence experience
AI integration interest
Consultative relationship building
Adaptability in fast-paced environments
Key Requirements
4+ years in customer-facing roles
Experience in EOR or international support
Proven track record resolving complex technical issues