Supervisor Customer Operations

Sentaracareers

Virginia Beach, VA, US
Fully remote
Remote work with on-site travel
Healthcare customer service operations
Performance monitoring and improvement
The Supervisor, Customer Operations is responsible for the daily operations of the Blue Ridge Specialty department and supports performance monitoring and improvement efforts in customer service, quality, and financial accuracy

Job Summary

  • The Supervisor, Customer Operations is responsible for the daily operations of the Blue Ridge Specialty department and supports performance monitoring and improvement efforts in customer service, quality, and financial accuracy.
  • Sentara Health offers comprehensive benefits including medical, dental, vision plans, adoption and fertility reimbursement, paid parental leave, tuition assistance, and student debt pay down.
  • Sentara Health is an equal opportunity employer committed to diversity, inclusion, and belonging, and supports a tobacco-free environment.

Matching Summary

The Supervisor, Customer Operations is responsible for the daily operations of the Blue Ridge Specialty department and supports performance monitoring and improvement efforts in customer service, quality, and financial accuracy.

Skills & Requirements

Must-have

  • Remote work with on-site travel
  • Healthcare customer service operations
  • Performance monitoring and improvement
  • Team leadership and supervision
  • Collaboration with providers and members

Nice-to-have

  • Call center experience
  • Managed care knowledge
  • Strong communication and teamwork
  • Service-oriented work group development

Key Requirements

  • Associate's degree or 5 years related experience
  • 3 years healthcare experience
  • Prior supervisory experience preferred
  • Ability to travel to Virginia Beach location
  • Call center experience preferred
  • 2 years managed care experience preferred

Work Rights

Not specified

Tailored Resume

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