Director Of Business Intelligence - Ivr, Digital Iva & Conversational Ai

CarePlus Health Plans Inc

Remote
Base: $156,600 - $215,400 py; bonus/equity: eligib...
Fully remote
Conversational ai platforms
Ivr and iva analytics
Digital chat and messaging experiences
Become a part of a caring community focused on delivering innovative digital experiences that enhance quality of life and improve how people engage with Humana

Job Summary

  • Become a part of a caring community focused on delivering innovative digital experiences that enhance quality of life and improve how people engage with Humana.
  • Guide strategic decisions supporting the transformation of Conversational Platforms, delivering actionable insights and managing reporting on key capabilities.
  • Develop a high-performing team, fostering technical excellence, continuous learning, and a collaborative culture while strengthening shared services partnerships.

Matching Summary

Become a part of a caring community focused on delivering innovative digital experiences that enhance quality of life and improve how people engage with Humana.

Salary

Base: $156,600 - $215,400 per year; Bonus/Equity: Eligible for bonus incentive plan; Benefits: Medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • Conversational AI platforms
  • IVR and IVA analytics
  • Digital chat and messaging experiences
  • Customer Engagement insights
  • Agile methodologies
  • Human-centered design

Nice-to-have

  • Executive reporting and presentations
  • Cross-functional team influence
  • Healthcare or insurance industry experience
  • Modern conversational platforms

Key Requirements

  • 10+ years business intelligence experience
  • 7+ years IVR, digital IVA, conversational AI, or voice/chat automation
  • 5+ years leadership experience
  • Proven success delivering insights across voice/digital channels
  • Experience executing roadmaps using agile methodologies

Work Rights

Not specified

Tailored Resume

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