Base salary + cash-based incentive program; compre...
10+ years medical device experience
Leadership of customer operations team
Strategic direction and business planning
The Senior Manager will provide leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence
Job Summary
The Senior Manager will provide leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
This role acts as the site-based customer champion, developing forecasts for the S&OP process and supporting factory direct customers with quoting and order entry.
The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, disability, life insurance, and a 401(k) plan with matching contributions.
Matching Summary
The Senior Manager will provide leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
Salary
Base salary and cash-based incentive program; Comprehensive benefits package including medical, dental, vision, disability, life insurance; 401(k) plan with company matching
Skills & Requirements
Must-have
10+ years medical device experience
Leadership of customer operations team
Strategic direction and business planning
Order entry and quoting process management
Cross-functional collaboration with sales and engineering
Nice-to-have
Oracle or SAP software proficiency
Experience reading design drawings
ISO certification audit participation
Strong problem-solving skills
Resilience in dynamic environments
Key Requirements
Bachelor's degree in business or related field
Minimum 10 years experience in medical device field
U.S. Food and Drug Administration (FDA) regulations knowledge