5+ years account or partner relationship management experience
3+ years managing enterprise accounts post-sale
Strong communication and presentation skills
The Senior Partner Success Manager serves as the primary liaison for named partner accounts, ensuring seamless collaboration across Sales, Customer Care, and Technical Support teams
Job Summary
The Senior Partner Success Manager serves as the primary liaison for named partner accounts, ensuring seamless collaboration across Sales, Customer Care, and Technical Support teams.
This role requires deep technical acumen to assist with configurations, architecture design, and process modeling while maintaining strong relationships from frontline managers to executives.
NiCE offers a hybrid work model allowing 2 days in the office and 3 days remote, alongside opportunities for career growth within a fast-paced, global innovation powerhouse.
Matching Summary
The Senior Partner Success Manager serves as the primary liaison for named partner accounts, ensuring seamless collaboration across Sales, Customer Care, and Technical Support teams.
Skills & Requirements
Must-have
5+ years account or partner relationship management experience
3+ years managing enterprise accounts post-sale
Strong communication and presentation skills
Technical proficiency in contact center environments
Bachelor's degree in business management or related field
Nice-to-have
In-depth knowledge of NiCE CX products and technologies
Experience with process improvement and leadership
Ability to work flexible hours and travel up to 10%
Key Requirements
Bachelor's degree in business management or equivalent experience
5+ years in account/partner relationship management