It Service Management Analyst

Medilaw Group

Melbourne, VIC, Australia
On-site
2+ years itsm platform administration
Power automate and power apps expertise
Javascript and css ui customization
The role involves developing the Freshservice platform to ensure it remains well-managed, efficient, and aligned to organizational needs

Job Summary

  • The role involves developing the Freshservice platform to ensure it remains well-managed, efficient, and aligned to organizational needs.
  • MedHealth Group offers hybrid working arrangements along with employee discounts for health insurance, gyms, pools, and travel clubs.
  • The organization values diversity and is an Equal Opportunity Employer welcoming people from diverse backgrounds including those with disabilities.

Matching Summary

The role involves developing the Freshservice platform to ensure it remains well-managed, efficient, and aligned to organizational needs.

Skills & Requirements

Must-have

  • 2+ years ITSM platform administration
  • Power Automate and Power Apps expertise
  • JavaScript and CSS UI customization
  • REST APIs and webhook integration
  • Process mapping and optimization

Nice-to-have

  • Strong data transformation skills
  • Secure credential management experience
  • End user testing and issue analysis
  • Collaboration with business stakeholders

Key Requirements

  • Minimum 2 years ITSM experience
  • Permanent Residency or Australian Citizenship required
  • No international applicants accepted

Work Rights

Must have Permanent Residency or Australian Citizenship

Tailored Resume

Cover Letter