Customer Service/tech Support Rep -software (on-site)

Concentrix

Belleville, ON, CA
Base: $19.35ph; bonus/equity: performance-based in...
1 year prior customer service experience
Strong verbal communication skills
Ability to multi-task in fast-paced environment
The role involves providing inbound customer support and resolving technical issues related to client products and services

Job Summary

  • The role involves providing inbound customer support and resolving technical issues related to client products and services.
  • Concentrix offers extensive paid training including 11 days of classroom training and 10 days of on-the-job training.
  • Employees receive a base salary of $19.35/hr plus performance-based incentives and comprehensive benefits.

Matching Summary

The role involves providing inbound customer support and resolving technical issues related to client products and services.

Salary

Base: $19.35/hr; Bonus/Equity: Performance-based incentives; Benefits: Medical, dental, vision, RRSP, PTO

Skills & Requirements

Must-have

  • 1 year prior customer service experience
  • Strong verbal communication skills
  • Ability to multi-task in fast-paced environment

Nice-to-have

  • Banking and invoicing accounts receivable knowledge
  • Eagerness to learn new technologies
  • Compassionate approach to resolving issues

Key Requirements

  • Minimum 1 year of customer service experience
  • Legal authorization to work in Canada
  • Open availability for weekdays 8am-12am EST and weekends 9am-6pm

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter