Client Management Team Lead

GXS

Singapore, Singapore
5+ years in customer service
3+ years leading a team
Experience in complaint management
GXS Bank is revolutionizing financial banking services across Southeast Asia

Job Summary

  • GXS Bank is revolutionizing financial banking services across Southeast Asia.
  • The Client Management Team Lead will drive quality strategy and process improvements.
  • This role fosters a culture of service excellence and knowledge management.

Matching Summary

GXS Bank is revolutionizing financial banking services across Southeast Asia.

Skills & Requirements

Must-have

  • 5+ years in customer service
  • 3+ years leading a team
  • experience in complaint management

Nice-to-have

  • strong analytical skills
  • customer-centric mindset
  • effective communicator

Key Requirements

  • bachelor’s degree or equivalent
  • proficiency in face-to-face customer interaction
  • experience in service recovery strategies

Work Rights

Not specified

Tailored Resume

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