You will help make a positive impact on someone’s life every day by supporting injured workers through their recovery journey
Job Summary
You will help make a positive impact on someone’s life every day by supporting injured workers through their recovery journey.
This role involves managing a portfolio of physical and psychological claims, determining liability, managing treatment, processing payments, and facilitating return to work outcomes.
EML offers a diverse and collaborative team culture, flexibility for work-from-home, a corporate wellbeing program, and comprehensive learning and development opportunities.
Matching Summary
You will help make a positive impact on someone’s life every day by supporting injured workers through their recovery journey.
Skills & Requirements
Must-have
End-to-end claims process management
Liaising with multiple stakeholders
Managing physical and psychological claims
Customer-centric approach
Proactive claims management
Implementing recovery and return to work outcomes
Nice-to-have
Empathetic and supportive approach
Learning culture
Values-driven environment
Strategic thinking and creativity
Building rapport, confidence, and trust
Key Requirements
Extensive customer service experience
Allied health background or case management experience highly advantageous
Ability to work from home flexibility considered from month three