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Sullair is seeking a fully remote Global Customer Care Remote Operations Specialist to provide remote support for their global customer community, focusing on data management and operational performance. The ideal candidate should possess a strong technical background and experience in customer support services, particularly in remote operations.
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Job Summary
The role involves collaborating with customers and partners to ensure efficient remote maintenance activities and enhance the customer experience.
Candidates must be able to work nights, weekends, or on standby shifts to meet global schedule requirements.
Hitachi Vantara fosters an inclusive culture where diverse perspectives drive innovation and employees are encouraged to take ownership of their work.
Matching Summary
Match Score: 75
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Sullair is seeking a fully remote Global Customer Care Remote Operations Specialist to provide remote support for their global customer community, focusing on data management and operational performance. The ideal candidate should possess a strong technical background and experience in customer support services, particularly in remote operations.
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Skills & Requirements
Must-have
2+ years customer support experience
Remote support tools proficiency
Microcode upgrade deployment skills
Health check execution and reporting
Night/weekend standby availability
Nice-to-have
Python programming or REST API knowledge
IP Networking and TCP/IP concepts
Cloud based solutions expertise
Enterprise storage product familiarity
Strong technical writing abilities
Key Requirements
2+ years in similar customer support roles
Ability to manage multiple issues simultaneously
Willingness to accept responsibility and take ownership