Enterprise Command Center Team Lead

Geisinger

Unknown, United States
Not specified; not specified; benefits: vision, de...
Onsite
24-hour enterprise command center management
Itil/itsm best practices execution
Network infrastructure monitoring
Geisinger is seeking an Enterprise Command Center Team Lead to manage a team responsible for ensuring the availability of the organization's IT infrastructure. The ideal candidate will have significant experience in IT operations, leadership skills, and a strong understanding of ITIL practices

Job Summary

  • The role manages a team of professionals ensuring the 24x7 availability of the organization's IT infrastructure within a 24-hour Enterprise Command Center.
  • The Team Lead is responsible for executing ITIL/ITSM best practices, managing shift schedules, and coordinating Change Management activities.
  • Geisinger offers healthcare benefits including vision, dental, and domestic partners from day one while fostering a diverse and collaborative workforce.

Matching Summary

Match Score: 85

Geisinger is seeking an Enterprise Command Center Team Lead to manage a team responsible for ensuring the availability of the organization's IT infrastructure. The ideal candidate will have significant experience in IT operations, leadership skills, and a strong understanding of ITIL practices.

Salary

Not specified; Not specified; Benefits: Vision, dental, domestic partners from day one

Skills & Requirements

Must-have

  • 24-hour Enterprise Command Center management
  • ITIL/ITSM best practices execution
  • Network infrastructure monitoring
  • Incident ticket trend analysis
  • Change Management coordination

Nice-to-have

  • Strong communication and mentoring skills
  • Experience with major impact events
  • Collaborative team atmosphere

Key Requirements

  • Minimum of 10 years relevant experience
  • High School Diploma or Equivalent (GED)
  • ITIL Foundations Certification
  • Competence in all ECC skillsets

Work Rights

Not specified

Tailored Resume

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