Specialist Contact Center Crossborder

eService / Global Payments

Poland
Not specified; not specified; benefits: private me...
Czech language proficiency c1 level
English language proficiency b1 level
Ms office excel word outlook skills
The role involves managing and updating merchant data in eService systems to ensure correct terminal and settlement operations

Job Summary

  • The role involves managing and updating merchant data in eService systems to ensure correct terminal and settlement operations.
  • Candidates will provide telephone support to merchants including technical assistance, handling complaints, and coordinating technical service teams.
  • The company offers comprehensive benefits including private medical care, Multisport card, free language learning, and fresh fruit on Tuesdays.

Matching Summary

The role involves managing and updating merchant data in eService systems to ensure correct terminal and settlement operations.

Salary

Not specified; Not specified; Benefits: Private medical care, Multisport card, Lunch Pass, free language courses

Skills & Requirements

Must-have

  • Czech language proficiency C1 level
  • English language proficiency B1 level
  • MS Office Excel Word Outlook skills
  • Telephone customer service experience
  • Payment terminal troubleshooting knowledge

Nice-to-have

  • Team collaboration and optimization skills
  • Project participation experience
  • Process improvement mindset
  • Office equipment operation skills

Key Requirements

  • Minimum C1 Czech language certification
  • Minimum B1 English language certification
  • Professional telephone customer service background

Work Rights

Not specified

Tailored Resume

Cover Letter