Guest Experience Lead (12-month Contract) | Geelong

Lululemon

Geelong, Australia
On-site
Guest experience framework
Technical product education
Drive store performance
The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing technical product education and driving store performance

Job Summary

  • The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing technical product education and driving store performance.
  • Core responsibilities include bringing the lululemon guest experience framework to life, leading from the floor, and ensuring operational excellence.
  • The role involves participating in the hiring process, addressing team member performance, and contributing to a respectful and inclusive team environment.

Matching Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience by overseeing technical product education and driving store performance.

Skills & Requirements

Must-have

  • guest experience framework
  • technical product education
  • drive store performance
  • daily sales targets
  • in-store readiness
  • interpret daily business data

Nice-to-have

  • inclusive environment
  • supportive working relationships
  • fun and productive environment
  • navigate difficult conversations

Key Requirements

  • 1 year retail or customer experience
  • Experience leading, mentoring, or delegating
  • Legally authorized to work in country
  • High school diploma equivalent or above

Work Rights

Must be legally authorized to work in the country

Tailored Resume

Cover Letter