The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products
Job Summary
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Matching Summary
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
Skills & Requirements
Must-have
technical product support
troubleshoot customer issues
follow escalation path
customer satisfaction
professional customer interaction
Nice-to-have
demonstrate empathy
build rapport with customer
strong problem solving skills
adapt to changes quickly
work independently
Key Requirements
Associate's Degree
six years of related technical experience
recognized and applicable technical certification(s)