Customer Success Analytics Team Lead

Mastercard

Base: 4,000-5,000 eur monthly; bonus: quarterly pe...
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3+ years data/business analyst experience
2+ years technical team management
Proficiency in tableau, excel, sql
** Mastercard is seeking a Customer Success Analytics Team Lead to manage a team of analysts responsible for enhancing the measurement of customer success and driving insights across the post-sales lifecycle. The ideal candidate should have strong leadership skills, experience in data analysis, and proficiency in tools such as Tableau and SQL. **

Job Summary

  • The role involves leading a team of data analysts to elevate how Customer Success measures impact and predicts risk.
  • Candidates must define the analytics vision, build robust data pipelines across CRM and financial systems, and deliver executive-ready insights.
  • The position offers a hybrid working model, quarterly performance bonuses, and a gross monthly salary base range of 4000-5000 EUR.

Matching Summary

Match Score: 75

** Mastercard is seeking a Customer Success Analytics Team Lead to manage a team of analysts responsible for enhancing the measurement of customer success and driving insights across the post-sales lifecycle. The ideal candidate should have strong leadership skills, experience in data analysis, and proficiency in tools such as Tableau and SQL. **

Salary

Base: 4000-5000 EUR monthly; Bonus: Quarterly performance bonuses; Benefits: Variety of benefits from employment Day 1

Skills & Requirements

Must-have

  • 3+ years Data/Business Analyst experience
  • 2+ years technical team management
  • Proficiency in Tableau, Excel, SQL

Nice-to-have

  • Experience with Salesforce and Zendesk
  • Background in e-commerce or finance industries
  • Customer Success analytics expertise

Key Requirements

  • Minimum 3 years as Data/Business Analyst
  • Minimum 2 years people management experience
  • Business fluent English proficiency

Work Rights

Not specified

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