Service Desk Specialist

Astreya GmbH

Base: $30.12 - $50.19 usd hourly; bonus/equity: no...
Not specified
Troubleshoot desktop hardware and software issues
Maintain equipment inventory and process rmas
Monitor and update tickets in defined system
Astreya GmbH is seeking a Service Desk Specialist IV to support a key client by troubleshooting desktop and software issues while delivering excellent customer service. The ideal candidate should have significant experience in IT support, possess strong communication skills, and be able to work independently

Job Summary

  • The Service Desk Specialist IV will support a key client by troubleshooting complex desktop hardware and software issues while delivering excellent customer service.
  • Responsibilities include maintaining equipment inventory, processing RMAs, ordering new equipment, and ensuring physical presence at designated service locations for user interactions.
  • Astreya offers comprehensive benefits including medical plans through Cigna or Kaiser, dental coverage, vision care, 401k matching, and tuition reimbursement.

Matching Summary

Match Score: 85

Astreya GmbH is seeking a Service Desk Specialist IV to support a key client by troubleshooting desktop and software issues while delivering excellent customer service. The ideal candidate should have significant experience in IT support, possess strong communication skills, and be able to work independently.

Salary

Base: $30.12 - $50.19 USD hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k, Tuition Reimbursement included

Skills & Requirements

Must-have

  • Troubleshoot desktop hardware and software issues
  • Maintain equipment inventory and process RMAs
  • Monitor and update tickets in defined system
  • Support corporate network and VPN access

Nice-to-have

  • Excellent written and oral communication skills
  • Ability to work independently with minimal supervision
  • Strong interpersonal and customer service skills
  • Eager learner willing to apply company policies

Key Requirements

  • Bachelor's degree (B.S/B.A) from four-year college or university
  • 8+ years of related experience and/or training
  • Experience with hardware, software, and network troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter