Field Support Representative

Roche UK

Quebec, Canada
Base: 79,144.00 - 103,876.50; bonus/equity: not sp...
Technical support for clinical chemistry, immunoassay, urinalysis, and automation solutions
Customer-centric approach to problem resolution
Field service experience
As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions

Job Summary

  • As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions.
  • You will provide timely, accurate and consistent support to our customers to minimize the disruption of their diagnostic service delivery.
  • Roche is a successful company that can offer exciting career opportunities and encourages and supports your development in areas of your interest.

Matching Summary

As the Field Support Representative, you are part of a team of experts who play a crucial role in supporting key hospitals and laboratories with the installation and smooth functioning of their clinical chemistry, immunoassay, urinalysis, and automation solutions.

Salary

Base: 79,144.00 - 103,876.50; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical support for clinical chemistry, immunoassay, urinalysis, and automation solutions
  • Customer-centric approach to problem resolution
  • Field service experience
  • IT systems and network infrastructure knowledge

Nice-to-have

  • Passion for healthcare environment
  • Effective problem solver
  • Strong communication and active listening skills
  • Adaptability to flexible scheduling

Key Requirements

  • Diploma of collegial studies in electronic technology or related education
  • 5+ years of relevant field service experience
  • Prior customer support experience
  • Proficient level of English and fluency in French (written and spoken)
  • Frequent travel within Quebec territory required

Work Rights

Not specified

Tailored Resume

Cover Letter