Manage and facilitate communication between TECH and Global Corporate entities for support and roll-out activities, coordinating local and global TECH teams to create a collaborative environment
Job Summary
Manage and facilitate communication between TECH and Global Corporate entities for support and roll-out activities, coordinating local and global TECH teams to create a collaborative environment.
Oversee the customer request distribution and timely resolution, provide quality reporting on operational tasks, and act as the technical and managerial escalation level for key sponsors.
Benefits include Private Medical Insurance, Online GP App, Pension, Life Assurance, Retail Discounts, Arts & Culture Ticket Discounts, CHANEL Product Discounts, and Employee Only Sales.
Matching Summary
Manage and facilitate communication between TECH and Global Corporate entities for support and roll-out activities, coordinating local and global TECH teams to create a collaborative environment.
Skills & Requirements
Must-have
IT infrastructure services
Service Desk management
problem resolution
request follow-up
event support coordination
IT Service Management (ITIL)
Nice-to-have
customer-oriented
adaptability, flexibility and resourcefulness
can-do attitude
sustainability initiatives
Key Requirements
Fluent in French and English
Proven experience in Information Services
Experience with ServiceNow (SNOW)
Experience with networking, cabling, SCCM, and Active Directory
Expert technical skills in PC/laptop support, Microsoft operating systems and Office suite, videoconferencing, and multimedia meeting room technology