8+ years implementation or professional services experience
3+ years leading delivery teams in high-growth saas
Experience building implementation orgs from ground up
The role involves architecting the engine that drives immediate value realization by treating the customer journey as a complex system to be modeled and optimized
Job Summary
The role involves architecting the engine that drives immediate value realization by treating the customer journey as a complex system to be modeled and optimized.
You will apply mathematical modeling, simulation, and optimization techniques to minimize time-to-value and maximize product adoption across enterprise segments.
This position offers board-level impact and the opportunity to define a new category at the intersection of offline and online identity.
Matching Summary
The role involves architecting the engine that drives immediate value realization by treating the customer journey as a complex system to be modeled and optimized.
Salary
Base: $200k - 250k; Bonus/Equity: Plus equity; Benefits: Not specified
Skills & Requirements
Must-have
8+ years Implementation or Professional Services experience
3+ years leading delivery teams in high-growth SaaS
Experience building implementation orgs from ground up
Proficiency with BI tools like Looker and HubSpot admin
Ability to translate vague customer asks into product requirements
Nice-to-have
Operations Research expert mindset
Experience with API-driven integrations
Strong background in predictive analytics for churn
Ability to run steering committees with Fortune 100 CMOs
Passion for reducing friction in user onboarding
Key Requirements
8+ years of experience in Implementation, Professional Services, or Customer Operations
At least 3 years leading delivery teams in a high-growth SaaS environment
Personal ownership of enterprise rollouts and scaling operations